FREE UK SHIPPING OVER £65 | WE SHIP WORLDWIDE
We know how important is is to get your order to you as quickly and conveniently as possible, and we endeavour to dispatch orders within 2-5 working days.
However, please note that during holidays and sales periods, bank holiday and weekends, this may take longer.
If you have any questions, please email us at info@lowsix.co.uk
Please allow all orders 2-5 business days for processing. (Bank Holidays & Weekends NOT Included).
Once orders are processed they will be shipped using the shipping method you selected at checkout.
We will always endeavour to ensure your order reaches the correct address but it is the responsibility of the customer to make sure that the correct address is provided at the point of order, particularly when ordering internationally.
We reserve the right to charge an administration fee of £15 for any change to the order details post-purchase.
If the order is returned to Low Six Apparel because of incorrect delivery details the customer will be responsible for the cost of resending the item. If there is no response then Low Six Apparel will return the item to stock and issue a refund less an administration fee of £15.
When purchasing items in the UK your order will be sent via Royal Mail.
Please allow 3-5 days for processing & 2-3 days for delivery.
For orders under £65 the delivery fee will be £3.95
.
Orders over £100 are eligible for free tracked standard shipping.
When purchasing items in USA & Canada your order will be sent via Royal Mail international.
Please allow 3-5 days for processing & 8-12 days for delivery.
For orders under £150 the delivery fee will be £15.00
.
Shipping times are set by the service providers we partner with. Estimated time for delivery is 5-10 working days, however this can be extended to 30 days due to customs. If your order does not arrive in 30 days please contact info@lowsix.co.uk
Orders over £150 are eligible for free shipping.
When purchasing items in Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, France, Germany, Greece, Vatican City, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, & Sweden your order will be sent via Royal Mail international, DHL or UPS.
For orders under £150 the delivery fee will be £10.00
Shipping times are set by the service providers we partner with. Estimated time for delivery is 10-14 working days, however this can be extended to 30 days due to customs. If your order does not arrive in 30 days please contact info@lowsix.co.uk
Orders over £150 are eligible for free shipping.
When purchasing items in Australia your order will be sent via Royal Mail international, DHL or UPS.
Please allow 3-5 days for processing & 8-12 days for delivery.
For orders under £150 the delivery fee will be £15.00
.
Shipping times are set by the service providers we partner with. Estimated time for delivery is 5-10 working days, however this can be extended to 30 days due to customs. If your order does not arrive in 30 days please contact info@lowsix.co.uk
Orders over £150 are eligible for free shipping.
When purchasing items in Japan your order will be sent via Royal Mail international, DHL or UPS.
Please allow 3-5 days for processing & 10-14 days for delivery.
For orders under £150 the delivery fee will be £15.00
.
Shipping times are set by the service providers we partner with. Estimated time for delivery is 10-14 working days, however this can be extended to 30 days due to customs. If your order does not arrive in 30 days please contact info@lowsix.co.uk
Orders over £150 are eligible for free shipping.
When purchasing items in New Zealand, Norway, Turkey, Cyprus, Finland, Switzerland, Singapore, Hong Kong SAR, Malta, Hungary, Vietnam, Ukraine & Estonia your order will be sent via Royal Mail international, DHL or UPS.
Please allow 3-5 days for processing & 10-14 days for delivery.
For orders under £150 the delivery fee will be £18.00
Shipping times are set by the service providers we partner with. Estimated time for delivery is 10-14 working days, however this can be extended to 30 days due to customs. If your order does not arrive in 30 days please contact info@lowsix.co.uk
Orders over £150 are eligible for free shipping.
England is no longer part of the European Union (EU). All orders to countries within the European Union will now need to go through customs.
Due to the new EU regulations all orders shipped to the EU may now be subject to VAT and customs duties. We advise you please contact your customs office prior to purchasing to get an estimate of any charges you may be subject to.
It is the responsibility of the buyer to pay any additional import or customs fees.
As the EU adjusts to the additional bureaucracy and paperwork, we have been advised there may be additional delays. Please be sure to keep an eye on your tracking as your parcel makes its way to you.
This situation is constantly evolving, therefore we strongly recommend checking with your local authorities for country-specific rules and regulations and further information prior to placing your order, as we cannot be held responsible for any additional charges or parcels that do not make it back to us if charges are rejected. The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value.
PLEASE CHECK YOUR LOCAL GOVERNMENT/POSTAL SERVICE WEBSITE, as Low Six can not be responsible for any additional charges imposed by local regulators.
If you have any questions please contact info@lowsix.co.uk or drop us a message on our live chat and we will get back to you ASAP.
This year we plan to share more about ourselves, our manufacturing process and life behind the scenes at Low Six. Keep your eyes peeled, and don't forget to subscribe to our mailing list to never miss a thing.
We hope you love everything you purchase from Low Six, however should you wish to exchange or return anything, here's everything you need to know...
You have 28 days from the date your order was delivered in which to return your item to us for a refund, exchange or store credit.
Please note that Outlet items are returnable for an exchange or store credit only, and Samples & Seconds Sale items are final sale and cannot be returned.
To return an item, please fill out the returns form included in your original order. If you no longer have that, you can download our returns form .
Any returns received outside of the 28 day window will be subject to an exchange or store credit only.
Although most refunds/exchanges are handled within 3 days of the item/s arriving back with us, please allow up to 1 week for your return to be processed.
The customer is liable for the return shipping cost unless there has been an error on our side. We always recommend sending your return using a tracked service as Low Six can not be liable for any orders lost in transit on their way back to us. Any returned parcels due to customer error/incorrect address/reasons beyond our control will require the customer to pay for shipping again in order to resend the parcel. Royal Mail is our preferred carrier for returns. We cannot accept responsibility for parcels returned-to-sender due to couriers attempting delivery outside of business hours.
It is the customer's responsibility to ensure items are packaged properly to protect them during transit back to us. Low Six cannot be held responsible for any items that arrive back to us damaged, due to being improperly packaged.
Always retain proof of postage!
Please dispatch with our return address clearly visible on the package.
IMPORTANT: IF RETURNING FROM OUTSIDE THE UK, PLEASE MAKE SURE TO CLEARLY MARK THE PACKAGE “RETURN TO UK SELLER”
If you fail to do this, a customs charge may be added upon entry to the UK.
Low Six cannot accept responsibility for any returns customs charges.
Returns address:
Unit 134
Ullswater
Bracknell
Berkshire
RG12 8XJ
United Kingdom
Exchanges:
We offer UK exchanges for one new size per item.
We are unable to offer exchanges for a completely different item; in this instance we will generate a store credit to the value of the item you returned and you will then need to place a new order.
Please note: we are currently only able to offer UK exchanges. Any international customers wishing to exchange an item for another size will need to place a new order.
As a very small company it can be hard to absorb shipping costs, but we are always looking for ways to offer free returns and exchanges. We hope to make this a reality for everyone in future, so stay tuned!
Returns and Exchanges must always be received back in a perfect, resalable condition in order to be eligible for a refund. We reserve the right to refuse a refund, credit or exchange should we deem the product to be returned to us in an unsatisfactory condition. All items must be received unworn, in a clean state (free from perfumes, cosmetic marks or pet hair), unwashed and in their original packaging.
PROMOTIONAL RETURNS/EXCHANGES PLEASE NOTE: When returning items that were part of a 'buy one get one free' or 'buy one get one % off' promotion, you may return either item to exchange for a different size, or return the discounted item for a refund.
If returning the full priced item for a refund, then the discounted item must also be returned, otherwise we will deduct the cost/discount of the free/discounted item from the full priced item refund.
Only if you return the full priced item alone (without the free/discounted item) will your total refund amount be affected.
SAMPLE SALE ITEMS:
Samples & Seconds Sale items are final sale and cannot be returned, and brand labels may have been cut. Please check photos and descriptions carefully for details of each item.
OUTLET ITEMS:
Outlet items are final sale and may only be returned for an exchange or store credit.
DOWNLOAD OUR RETURNS FORM HERE
If you need any assistance or further information, drop us a message at info@lowsix.co.uk
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